When you place your order…

Once you have placed your order we will begin to manufacture your items from scratch. Every item is hand crafted in our factory to the highest specification and made with lots of Wybone TLC.

How long will it take…

We’re sure you can understand that this process will take a little bit of time, but we will always keep you informed and let you know how long we think it will take. To give you a guide, use the table below to identify your product and our average lead time.

Orders placed before 1PM are processed the same working day, otherwise they are processed the next working day.

Current Average Lead Times (Subject to production schedules)
GFC 3 weeks
Metal 2-3 weeks
Dog Bins (metal) 2 weeks
Sackholders 4 weeks
Benches 3 weeks

Where do we deliver?

We deliver to the following areas:

  • Northern Ireland (BT1-94)
  • Scottish Islands (HS1-9, IV40-51, IV55-56, KA27-28, KW15-17, PA20, PA41-49, PA60-78, PH42-44, ZE1-3)
  • Scottish Highlands (FK17-99, G83, IV1-28, IV33-39, IV52-54, IV63, KW1-14, PA21-33, PA34-40, PH18-26, PH30, PH31-41, PH49-50)
  • Channel Isles (GY1-10, JE1-5)
  • Isle of Man (IM1-99)
  • Isle of Wight (PO30-41)
  • Scilly Isles (TR21-25)
  • Republic of Ireland

Take a look at our map opposite to see if we deliver to your area. If you don’t see your area please call us on 0330 010 1140 and we’ll be able to advise you.

How much does delivery cost?

Our delivery charges are based on the size and weight of your items. Orders over £500* and sackholder orders over £300 will receive free delivery! *Excludes seating.

Who will deliver my order?

At Wybone we try to reduce our carbon footprint as much as possible, that’s why we sometimes use third party delivery services to get your items to you. If we’re not able to deliver your items personally, we will endeavour to make sure your order is lovingly transported to you in a timely fashion, and we’ll give you as many updates as we can!

Our delivery service may be subject to adverse weather conditions and road networks. We cannot therefore be held liable for any costs arising from late delivery. We assume that access is available for vehicles for all deliveries and for HGV’S for larger orders. Deliveries are door-to-door at an external access level on the ground floor and the driver cannot be expected to take items inside the property. We request that someone is available to sign for the goods upon delivery.

What if any item is damaged or I need to return something?

We do everything that we can to ensure your items reach you in the same perfect condition that they leave our factory, however we do encourage you to ensure that you thoroughly inspect your order when it arrives. If you do notice any damages, please make sure that these are written on the carrier’s note and only sign if you are 100% happy with your items.

You may reject any item following receipt if it is incorrect or has been damaged in transit. If this is the case, please note that you are required to notify Wybone within 24 hours of receipt of delivery. Please contact us by emailing hello@wybone.co.uk and we will arrange for goods to be collected and a replacement or full refund will be given.

Map

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