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Where is my order?

We’ll always keep you updated on the progress of your order, however if you need more information or would just like to know how your bins are doing you can give us a quick call and our team will give you a live update.



How do I find out the weight of the item I am ordering?

We’ve got that covered, you can find the dimensions of all of our products in the product specification tabs.



I can’t find what I’m looking for?

At Wybone we like to make exciting new products to fit your needs. That’s why we offer a bespoke design service to create your perfect product.
Whether it is simply incorporating your logo into one of our bins or creating a completely new design tailored to your needs, we want to help!
Speak to our friendly sales team today for more details on 01226 744 010 or email us at hello@wybone.co.uk



I don’t know what I need!

No need to worry – we offer a full waste audit service, so we’ve got you covered!
We’ll arrange a date that is convenient for you and we’ll send one of our experienced Facilities Managers to identify exactly what your requirements are.
To arrange a waste audit get in touch on 01226 744 010 or email hello@wybone.co.uk



How do I know where to put my bins?

We offer a full siting service so we can ensure that your bins are put exactly where they are needed. We’ll even remove all of the packaging and recycle it for you! If you require our siting service, please let us know when you are placing your order.



I want to be good to the environment, what can I do about all the packaging?

On large orders we will remove all packaging upon request and then we’ll make sure it gets recycled!



Can I see where my products are being made?

Fancy a visit to our factory? At Wybone we like to invite our customers to see our products being made – we might even be able to schedule a visit where you can see your own order going through our production process!
If you would like to arrange a visit, speak to our team on 01226 744 010 or you can email us at hello@wybone.co.uk



When should I expect my bin?

We have a range of products available for delivery within 48 hours which you can find here. The rest of our products are manufactured to order, this means that it takes a little longer. We would rather you have a top quality bin that is bespoke for you than rush something out of our factory that you are not completely happy with.
We hope you’ll agree that the end result is worth the (short!) wait.



How do I know I’m buying a quality product?

You can be sure of the highest standards of quality and manufacturing when you buy your waste bin from Wybone.
All of our bins and the materials used in the manufacturing process meet strict ISO Quality standards, and as each of our bins is individually made to order, you be can sure there is no bulk manufacturing and the highest attention to detail is paid when making your bin.